Learn Map - Mind Map Notes Support

Get help with mind maps, notes, saved progress, exports, and other questions about the Learn Map - Mind Map Notes iOS app.

Contact Support
Contact

How can we help?

For technical problems, account questions, feedback, or feature requests, contact the developer by email.

Email support

We review support requests and respond as soon as reasonably possible.

Frequently Asked Questions

Common questions

Try the steps below before sending a support request. They resolve many common issues.

A mind map or note will not open
  1. Check that your device has a stable internet connection if the content syncs online.
  2. Turn off VPN or network filtering temporarily.
  3. Close and reopen Learn Map - Mind Map Notes.
  4. Install the latest available version of the app and iOS.
My content is not syncing
  1. Check that your device is connected to the internet.
  2. Close and reopen the app, then wait a moment for sync to finish.
  3. Make sure you are using the latest available app version.
My notes or progress are not showing correctly

Restart the app and open the mind map or note again. If the issue continues, include the map title or screen name and a screenshot when contacting support.

The app closes or becomes unresponsive
  1. Force-close the app and reopen it.
  2. Restart your iPhone or iPad.
  3. Make sure the device has enough free storage.
  4. Update Learn Map - Mind Map Notes and iOS.
How do I report a content or export issue?

Email the map or note title, the action you were taking, and a short description of the issue. A screenshot is helpful when available.

How can I share feedback or request a feature?

Send your suggestion to the support email. Please explain what you are trying to accomplish and how the proposed change would help.

Report a Problem

Information to include

Providing the details below helps us understand and reproduce the issue more accurately.

Please do not send passwords or other sensitive information.

Only share information that is necessary to investigate your support request.

  • A clear description of the issue
  • Steps that caused the issue
  • Device model
  • iOS or iPadOS version
  • Learn Map - Mind Map Notes app version
  • Mind map, note title, or screen name
  • Screenshot or screen recording, when useful
  • Any error message displayed
App Information

About Learn Map - Mind Map Notes

Application
Learn Map - Mind Map Notes
Platform
iOS and iPadOS
Developer
Pham Nhat Trung
Support email
dlevinhcr@gmail.com